Refund policy

Last Updated: September 19, 2026

At Revvaux, we want every customer to have a smooth and positive shopping experience. Please review our refund policy carefully before placing an order.

Order Cancellation

Orders may be cancelled and refunded only if the cancellation request is made before the order has been shipped.

Once an order has been shipped, we are unable to cancel the order or provide a refund, including if the customer changes their mind, ordered the wrong item, or no longer wants the product.

Shipped Orders

Once your order has been dispatched and received by the shipping carrier, the sale is considered final. No refunds or cancellations will be issued after shipment.

Please make sure your shipping information and order details are correct before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery at our customer support email.

We may request photographs or other information to verify the issue. If the issue is confirmed, Revvaux may offer a replacement or another appropriate resolution.

Lost or Delayed Packages

Once an order has been shipped, Revvaux is not responsible for delays caused by the shipping carrier, incorrect shipping information provided by the customer, or circumstances outside our control.

If your package appears to be lost or significantly delayed, please contact the shipping carrier using the tracking information provided.